WE RESPECT YOUR RIGHTS TO DATA PROTECTION AND PRIVACY

We are committed to protecting the privacy of our customers. This policy relates to the processing of personal data directly provided by you or collected as a result of visiting this website. Should we process your personal data in a different context or circumstances (for instance if you become our customer), we will provide you with a separate notice: see Terms & Conditions.

WHO ARE WE?

We are The Hair Consult Limited, a private limited company registered in England and Wales with number 13090036.

In respect of personal data processed when you use this website, we are the data controller. "Personal data", "processing" and "controller" are all used in this notice according to their definitions in the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

WHAT PERSONAL DATA DO WE COLLECT?

As a result of your visiting this website, we may collect or otherwise process your personal data in the following ways:

Information you provide to us when you use this site, including your name, contact details, gender, product reviews, and any information which you add to your account profile. When you contact us by other means, such as email, telephone or on social media. Transaction and billing information if you make any purchases through this website or from us. Information you provide to us when you participate in a survey or enter a competition. In the form of information provided by your web browser, through the use of cookies or similar software (for details about our use of such software, please see our Cookies page).

WHAT IS OUR BASIS FOR PROCESSING YOUR PERSONAL DATA?

Any personal data that you give to us may be retained by us to provide a requested service, or for our legitimate interests as a business. You do not have to give us any of your personal data in order to use a lot of the website or associated online systems. However, if you wish to purchase products or take advantage of some of our more special personalised services that we offer on our website, you will need to provide certain information.

In general, our legal basis for processing your personal data is that it is in our legitimate interests (and, indeed, in some cases, yours) to do so, although we would refrain from doing so if our legitimate interests were overridden by your interests or fundamental rights and freedoms. We have an interest in operating our business in the most customer-focused and professional way, and our processing of your personal data is done in accordance with this. 

We will maintain this Privacy Notice from time to time on this site.

WHO MIGHT ACCESS OR RECEIVE YOUR PERSONAL DATA?

Recipients of personal data provided as a result of your visiting this website will generally only consist of the following:

With our suppliers and service providers working for us, for example payment processors and delivery companies. With our professional and legal advisors. With law enforcement or other governmental authorities, for example to report a fraud or in response to a lawful request, and with third parties engaged in fraud prevention and detection. In the event that we sell any business assets, we may disclose the personal data of our customers to a potential buyer. We will make reasonable attempts to ensure the buyer will be bound by the terms of this privacy policy. Otherwise where we have your consent or are otherwise legally permitted to do so.

We would only provide information we hold to third parties in compliance with the law and where strictly necessary. We do not intend to transfer your personal data provided or collected as a result of visiting our website outside of the UK.

MARKETING

As a result of your providing requests to purchase products or to receive our updates, we may use your personal data to send you marketing messages by email, phone or post. Such messages may include details of our products and services, newsletters and updates, and invitations to various events. We will not send you such marketing unless you have asked to receive it, and we will offer you the option to opt out of any future marketing. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.

We do not rent, sell or otherwise disclose your personal data to any other third party.

You may see advertisements for our site on third party websites, including on social media. These ads may be tailored to you using cookies; please see our Cookies page for more information. On occasion we may engage with social media platforms to show ads to our customers or users who match the demographic profile of our customers, and in some cases this may involve sharing your email address with the social media platform. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third party websites.

YOUR RIGHTS

Your personal data provided or collected as a result of visiting our website will be stored for as long as we need it for the purposes set out above. This may vary depending on the particular interaction. For example, we will keep a record of any purchases for the period necessary for invoicing, tax and warranty purposes, and may keep a record of correspondence with you for as long as is necessary to protect us from a legal claim. We will delete your information where we no longer have a need to keep it.

You have the right to:

request from us access to, and rectification or erasure of, personal data

request that we restrict processing concerning you

object to our processing of the data data portability, where applicable.

CONTACTING US ABOUT YOUR INFORMATION

If you have any questions or concerns regarding your personal data or how it is used, please contact us.

To help us keep your personal data up-to-date, you should let us know should any of your contact details change, or if you notice any inaccuracies in them. You can do this directly via email at contactus@thehairconsult.com or by updating your personal date in your website profile. From time to time we may contact you to confirm that the data we hold for you is correct.

Explanatory note: this Privacy Notice is in place to inform you, in line with our general obligations, and in particular in line with Article 13 of the UK GDPR, of the processing by us of your personal data. It isn't a contractual document, so we don't ask you to "agree" to it, or claim that by reading it you are taken to have agreed to it.

Please note that where we offer goods to individuals in the European Union we will also be subject to the GDPR itself (not just the UK GDPR). In those cases you would also have the right to make a complaint, under Article 77, to another GDPR supervisory authority.